We were called on Thursday afternoon and asked when we were available to survey a bedroom at a bungalow in the East Lothian Villiage of Athelstaneford which seemingly had rot in the timber floor which apparently needed uplifting and the sub floor joists replaced the customer had had another preservation company in who had supplied a large quote to undertake these extensive treatments and repairs but the customer was not convinced so asked Kingston to come out and give a second opinion.
As in many occasions, we try to fit surveys in the same day so we attended the same day which went down really well with the customer and as he had a bill from this other company for £120.00 he was really pleased when we confirmed we do not charge for surveys.
We arrived at his property just after 5pm and immediately got on with the survey it was established within the first minute of the inspection that there were no sub floor joists the room had a concrete floor with a 12mm plywood fitted on top of the concrete floor which had deteriorated over time this caused the brown dust which to the un trained eye looked like spore dust.
Easy enough to identify we diagnosed that the plywood should be uplifted and removed and we would coat the concrete floor with a polyurethane 2 pack waterproofer so as to waterproof the concrete prior to the new carpet being fitted.
A price was agreed to do the job and we undertook the job on Saturday morning job done on time on budget properly diagnosed no charge for survey and the job done at a fraction of the price quoted by the company who could not identify or diagnose the correct specification required to remedy the issue.
Customer called the company to complain and had his survey fee cancelled and received an apology and the excuse that the surveyor is going on holiday so that’s how he made the mistake.
If you require a same day survey give us a call and if we can we will fit it in for you at No Charge and in most occasions you will receive a report within 24hous of initial survey today (Sunday 13th August ) I did 4 Surveys yesterday I did 3 surveys as we work 7 days a week to accommodate clients who work Monday to Friday.
Most weekdays Monday to Friday I will set off in the Morning with 3 surveys to do and by the end of the day I have done another 3 or 4 surveys it depends on how many requests I get for our services if I am in George Street and I get a call from a customer in Dundas Street or anywhere in and around Edinburgh if I can visit there and then I will do it with no charge.
The happy customer at Athelstaneford has invited me to a game of Golf which I am looking forward to, If you require our services call us direct on 07455777635 or by e mail to firstname.lastname@example.org or use our 24-hour contact form here we also are on Face Book Kingston face book page here.